Case study · public sector

How asking the right questions led to $2.1M in savings

The MTA was managing a fog of technology contracts. We brought cost modeling and clear questions, and surfaced more than $2 million in savings hiding in plain sight.

$2.1M
Savings identified
Years
Of hidden inefficiencies uncovered
Zero
Operational disruption
The challenge

Hidden costs, no clear picture.

The MTA was managing a complex web of technology contracts, vendor relationships, and internal systems. Over time, costs had accumulated across multiple departments, but no one had a clear picture of the total spend or where money was being wasted.

Leadership knew there were opportunities for savings. What they needed was an objective partner to do the analysis and bring back recommendations they could act on.

What we did

A data-driven discovery, department by department.

01Contract analysis
Detailed review of every technology contract, surfacing overlapping services, unused features, and renegotiation opportunities.
02Process mapping
Documented the real workflows to find inefficiencies, redundancies, and the places automation would actually pay off.
03Cost modeling
Built comprehensive models to project savings under different scenarios and rank recommendations by impact and effort.
04Stakeholder alignment
Regular working sessions with leadership and department heads to secure buy-in and a clean path to implementation.
"These weren't hypothetical numbers, they were concrete, actionable recommendations."
The results

A clear path to $2.1M.

Our analysis identified more than $2.1 million in potential savings across the organization, and a roadmap to capture it without disrupting operations. Key findings included:

  • Redundant software licenses that could be consolidated
  • Contract terms that were unfavorable and renegotiable
  • Manual processes that could be automated
  • Vendor relationships that could be restructured
Rudder brought clarity to a situation that had been frustrating us for years. Their analysis gave us the data to make confident decisions.
— MTA Technology Leadership
How we helped
Digital Strategy Fractional CTO AI systems audit
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