Case Study

How asking the right questions led to $2.1M in savings

Rudder helped uncover inefficiencies that had gone unnoticed for years. Through detailed cost modeling, clear communication, and collaborative analysis, the team identified more than $2 million in potential savings.

$2.1M
Savings identified
Years
Of hidden inefficiencies uncovered
Zero
Operational disruption
The Challenge

Hidden costs, unclear picture

The MTA was managing a complex web of technology contracts, vendor relationships, and internal systems. Over time, costs had accumulated across multiple departments, but no one had a clear picture of the total spend or where money was being wasted.

Leadership knew there were opportunities for savings, but they needed an objective partner to conduct a thorough analysis and present actionable recommendations.

Our Approach

Data-driven discovery

We began with a comprehensive audit of existing contracts, systems, and processes. Our team worked closely with stakeholders across departments to understand not just what they were paying, but why.

Contract Analysis

Detailed review of all technology contracts, identifying overlapping services, unused features, and renegotiation opportunities.

Process Mapping

Documentation of workflows to identify inefficiencies, redundancies, and opportunities for automation.

Cost Modeling

Building comprehensive models to project savings under different scenarios and prioritize recommendations.

Stakeholder Alignment

Regular communication with leadership and department heads to ensure buy-in and smooth implementation.

The Results

Clear path to $2.1M in savings

Our analysis identified more than $2.1 million in potential savings across the organization. These weren't hypothetical numbers—they were concrete, actionable recommendations backed by detailed cost models.

Key findings included:

  • Redundant software licenses that could be consolidated
  • Contract terms that were unfavorable and renegotiable
  • Manual processes that could be automated
  • Vendor relationships that could be restructured
"

Rudder brought clarity to a situation that had been frustrating us for years. Their analysis gave us the data we needed to make confident decisions.

— MTA Technology Leadership
Services

How we helped

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