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Insights, playbooks, and tools built from real-world experience with governments and institutions.
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AEO audit
Is your site ready for AI search? Scan any URL and get a scored report on how well AI assistants can read, cite, and recommend you.
Run the audit →Meet your AI team
Answer four questions about your business and meet the roster of AI agents you'd hire, each with the hours it hands back every week.
Build your roster →Guides & frameworks.
Digital transformation playbook
Modernize your organization's digital presence, from assessment through implementation.
Read the playbook →Accessibility checklist
Meet WCAG 2.1 AA with a practical checklist, testing methodologies, and remediation guides.
Read the playbook →RFP evaluation scorecard
Objectively evaluate vendor proposals with weighted criteria and scoring rubrics.
Read the playbook →AI readiness assessment
Find out whether your organization is ready for AI, and where to start.
Read the playbook →Articles & thinking.
What is answer engine optimization (AEO) and why it is replacing SEO for AI search
AEO is how you get your business named in the direct answers AI tools like ChatGPT and Google give, not just ranked in a list of links.
Read →How to get cited by AI: a practical guide for small businesses
A plain-language guide to how ChatGPT and other AI assistants pick which businesses to cite, and what owners can do to earn those mentions.
Read →Picking your first AI agent: a practical guide and what it should do
How to choose your first AI agent: pick a repetitive, rules-based, high-volume task with low judgment, then start small and keep a person in…
Read →How to automate back-office busywork without replacing your team
A practical guide to automating invoicing, data entry, scheduling, and reporting so your staff get their time back, not pushed out.
Read →Replacing your CMS with agentic content workflows: keep the editors, lose the bottleneck
Agentic content workflows can replace the traditional CMS as your publishing hub without replacing your editors. Here is what moves to agent…
Read →What an AI agent can take off a small business's plate this month
Not someday, not after a transformation project. A concrete list of the work an AI agent can absorb in the next thirty days, what it costs, …
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